Privacy & Cookie Policy
Last updated: 25 June 2025
Welcome to The Laundry Room (https://thelaundryroom.uk) ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our services, and how we use cookies and similar technologies. It is written to comply with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018 ("DPA 2018")
Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR)
1. Who we are (Data Controller)
The Laundry Room (Lapal) Ltd — trading as The Laundry Room — is the data controller for the personal data we process. Our registered address is Avaram Associates, 495 Green Lanes, London N13 4BS, United Kingdom. If you have any questions about this policy or your personal data, you can contact us at:
Email: alysondevonshire@gmail.com
Telephone: 07761 508597
Post: Data Protection Team, The Laundry Room (Lapal) Ltd, Avaram Associates, 495 Green Lanes, London N13 4BS
You also have the right to raise concerns at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority (www.ico.org.uk).
2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data, including:
CategoryExamplesIdentity DataFirst name, last name, username or similar identifier, titleContact DataBilling address, delivery address, email address, telephone numbersTransaction DataDetails about payments to and from you, and bookings/orders you have madeTechnical DataIP address, login data, browser type/version, time‑zone setting, operating system, cookies, device identifiersUsage DataInformation about how you use our website, products and servicesMarketing & Communications DataYour preferences in receiving marketing from us and your communication preferences
We do not intentionally collect Special Category Data (e.g. health, race, religion) or information about criminal convictions.
Children under 13 should only use our site with a parent/guardian’s consent. We do not knowingly collect children’s data without such consent.
3. How we collect your data
Direct interactions: You give us data by filling in forms, booking a laundry service, corresponding by phone, email or chat, or entering competitions.
Automated technologies: We collect Technical and Usage Data using cookies, server logs and similar technologies.
Third parties/public sources: We may receive data from analytics providers (e.g. Google Analytics), payment processors, and publicly available registers.
4. Lawful bases for processing
We will only process your personal data when UK GDPR allows us to. The lawful bases we rely on are:
Performance of a Contract – to provide laundry services or take steps at your request before entering a contract.
Legitimate Interests – to manage and improve our business (we balance these interests against your rights).
Legal Obligation – to comply with UK law (e.g. tax records).
Consent – for sending marketing emails or placing non‑essential cookies. You can withdraw consent at any time.
5. How we use your data
To process and deliver your bookings, including payments, fees and charges.
To manage our relationship with you (e.g. notifying you of changes to terms or asking for feedback).
To administer, protect and improve our website (troubleshooting, data analysis, testing, maintenance, support, reporting).
To deliver relevant website content and adverts, and measure engagement.
To send you marketing communications if you have opted‑in.
To comply with legal or regulatory obligations.
We will not use your data for automated decision‑making that produces legal or similarly significant effects.
6. Disclosures of your data
We may share your data with trusted third parties, for example:
IT and hosting providers who help run our website and services.
Payment processors (e.g. Stripe) to take secure payments.
Professional advisers (lawyers, bankers, auditors, insurers).
HM Revenue & Customs, regulators and other authorities.
Marketing and analytics partners where you have consented.
All third parties must respect the security of your personal data and process it in accordance with the law. We do not sell your data.
7. International transfers
Our core servers are in the UK. Some service providers are based outside the UK so their processing of your data may involve a transfer abroad. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection by using at least one of these safeguards:
Adequacy regulations issued for the destination country; or
Standard Contractual Clauses approved by the ICO/UK Government.
8. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These include encryption, access controls and staff training. We also limit access to your data to employees, agents, contractors and other third parties who have a business need to know.
9. Data retention
We keep your personal data only as long as necessary for the purposes we collected it for, including satisfying legal, accounting or reporting requirements. Typically:
Basic customer records – up to 7 years after last transaction.
Marketing data – until you withdraw consent or 3 years after last interaction, whichever is sooner.
Cookie data – see retention periods in the cookie table below.
10. Your legal rights
Under UK GDPR you have rights regarding your personal data, including:
Right of access – obtain a copy of the data we hold about you.
Right to rectification – correct incomplete or inaccurate data.
Right to erasure – ask us to delete your data where there is no good reason for us to keep it.
Right to restrict processing – pause processing in certain circumstances.
Right to data portability – receive your data in a structured, commonly used, machine‑readable format.
Right to object – object to processing based on legitimate interests or direct marketing.
Rights in relation to automated decision‑making.
To exercise any of these rights, please contact us (see Section 1). We will respond within one month. You also have the right to lodge a complaint with the ICO.
11. Cookies & similar technologies
11.1 What are cookies?
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. They allow the website to recognise your device and store some information about your preferences or past actions.
11.2 Cookies we use
11.3 Cookie consent and control
When you first visit our site, we display a cookie banner explaining that we use cookies and requesting your consent for non‑essential cookies. You can:
Accept all cookies
Reject non‑essential cookies
Customise your settings
You can also disable cookies via your browser settings or delete existing cookies. Doing so may affect site functionality.
Guidance on managing cookies:
Chrome: support.google.com/chrome/answer/95647
Edge: support.microsoft.com/windows
Firefox: support.mozilla.org/kb/cookies-information-websites-store-on-your-computer
Safari: support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/
12. Third‑party links
Our website may include links to third‑party websites, plug‑ins and applications. Clicking those links may allow third parties to collect or share data about you. We do not control these third‑party sites and are not responsible for their privacy statements. We recommend you read the privacy notice of every site you visit.
13. Changes to this policy
We may update this policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date. If the changes are material we will take reasonable steps to notify you.
14. Contact us
If you have questions, comments or requests regarding this policy or how we handle your personal data, please contact our Data Protection Team using the details in Section 1.
© 2025 The Laundry Room. All rights reserved.
